Returns & Cancellations

Cancellation Policy

Please email us to Cancel your order.  You may cancel an order before the items have shipped.  If your order has shipped it cannot be cancelled.

If your order has been partially shipped, the items that were shipped cannot be cancelled.  If you cancel the unshipped items in your order it may change your shipping fees. 

Quotation / Volume Pricing

If your order was placed with volume or quotation pricing, your order will be subject to a 25% cancellation fee to cover losses incurred from credit card processing.

WAM Rewards

If you cancel your order the WAM Rewards points earned for that order will be deducted from your account.

Order Changes

Removing /Changing a Product

You may change an order* as long as has not been shipped.  If the order has been shipped it cannot be changed.  Please see the return policy.

*If you change a product on an order that was placed with volume or quotation pricing, your order may be subject to a 10% change fee to cover losses incurred from credit card processing.

Coupons

If you change the order so the order no longer meets the coupon requirements, you will lose the discount previously applied to your order.

Adding To Your Order

You may add to your order as long as it has not shipped*.  With your authorization we will charge the original credit card for the amount of the added product along with any applicable taxes and shipping fees. 

You cannot add to an order that has already shipped.   If your order is in transit you will have to submit a new order.  This order will be subject to any applicable shipping charges.

*You cannot add to an order if you paid with Google Checkout or Paypal.  You must submit a new order.

WAM Rewards

If you cancel your order the WAM Rewards points you accrued will be deducted from your account.

Quotation / Volume Pricing

If your order was placed using a quoted price of volume price, changing your order may change the quoted price you received.

Return Policy

Simple Step-by-Step Returns Process

1. Contact the Customer Service Department to obtain a Return Goods Authorization (RGA) by emailing orderstatus@wamhomecenter.com.
2. Return the item(s) using the information on the RGA that is given to you – be sure to purchase shipping insurance.
3. Email tracking information to orderstatus@wamhomecenter.com  
4. Once the item has been delivered, check your email in about 14 business days for a credit or further information.

***For more detailed Return Policy information, please see below***

Return Guidelines

Please follow these guidelines when returning a product.

• You may return an item within 30 (thirty) days of receipt.  Please see the “Exceptions” to our return policy below.  Exceptions
• All returns or exchanges must be arranged with our Customer Service Department and be assigned a Return Goods Authorization (RGA) number. 
• The item(s) must be in perfect resalable condition.  The item(s) must be returned in the manufacturer’s original box with all packaging, manuals, warranty cards and pieces.
• Do not open the inner packaging.  If the box is opened we cannot accept it for a return.
• The product must not be installed or used.  If the product was installed and is defective, please see details below.
• If your product was shipped in an exterior box, you must return the product in the original box with all of the packaging material. 
• Do not write on the box or place any stickers or labels on the box.  If you write on the box or apply labels and we determine that we cannot resell the product we can at our discretion deny your return or charge additional restocking fees.
• Do not refuse delivery to return an item unless instructed to do so by Customer Service.  If you refuse delivery your return will be subject to additional fees or may be denied.

Restocking Fee & Shipping Charges

You will be responsible for all return shipping fees.  We recommend that you purchase shipping insurance in case your return is lost or damaged in transit to our warehouse.
We will not grant any refunds for products that arrive damaged.  You will be responsible for filing a claim with the shipping carrier. 
We will either ship the item(s) back to you at your expense or dispose of the item(s).  We will keep the item(s) for 5 (five) business days and then we will dispose of the item(s) without contacting you.

Once you ship your return, please log into the Help Desk and send the tracking information (Carrier and Number).  This will assist Customer service in processing your return and ensure the fastest possible processing.  If you fail to send a tracking number your return may be delayed.

Exceptions

• Special Order items cannot be returned.  These items are marked on the product page as “Non Returnable”.
• For health reasons, we can not accept open toilet seats for a return.  Toilet seats must be in their original sealed packaging to be returned.
• Orders that received Large Quantity / Project Discounts may be subject to additional processing fees.  Some Large Quantity / Project Discounts are non-returnable. 
• Please note that clearance items and items marked as “non returnable” will not be accepted for return for any reason.

Restocking Fee Exceptions

These products have a higher restocking fee.

• Houzer – 30%

Return Authorization Required

If you need to return an item you may do so within 30 (thirty) days of receipt.*(see Exceptions).  Please call Customer Service within 30 days to request a Return Goods Authorization (RGA).  Return requests must be made over the phone. We will not accept requests via e-mail or any other method.

Our items ship from multiple warehouses and it is essential that they are returned to the proper location.  For this reason we require that you receive an RGA prior to sending your return so that the product is shipped to the correct warehouse.

Once the RGA is issued we must receive the product within 10 (ten) Business Days.  Returns received after 10 (ten) business days will not be issued credit.  We will ship the item(s) back to you at your expense or dispose of the item(s) after 5 (five) business days.

We will not process returns without an RGA.  If you ship the product to our warehouse without an RGA we will ship the product back to you at your expense or dispose of the product after 5 (five) business days.

Return Processing Time

Once we receive the return, inspect it, and determine it to be in acceptable condition, we will issue a credit in the original form of payment (less restocking fee and shipping fees).

The credit should be visible on your credit card statement within 3-5 business days (varies by credit card company).

Please allow 7-14 business days after delivery of the returned item for our Customer Service Department to inspect the return and process your refund. 

Once the item has been delivered, check your email in about 14 business days for a credit or further information.

Defective or Damaged Merchandise

If you receive a defective product our Customer Service Specialists will work diligently to resolve the situation.  We will help you make a warranty claim with the manufacturer or replace the product promptly.   Please call Customer Service if your product is defective to receive further instructions.  Do not ship the product to our warehouse without speaking with Customer Service as this will result in additional fees.

• Please thoroughly inspect your products immediately upon delivery.
• Maintain the original packaging until you have determined that the product is satisfactory.
• In the rare occurrence that a product arrives damaged, or with missing parts, please contact our Customer Service Department via orderstatus@wamhomecenter.com, immediately.
• At times, pictures of the damaged item may be required prior to determining a resolution.
• You must contact us within seven days from the date of delivery to report damaged or defective merchandise.
• After the seven-day period, the product cannot be reported as damaged and/or returned for exchange or refund.  After seven days the sale will become final.

Delivery Refusal

Do not refuse delivery to return a product.  If you refuse delivery we will not process your refund.  We will offer to ship the product back to you at your expense.

We will ship the item(s) back to you at your expense or dispose of the item(s) after 5 (five) business days.

Damaged Shipment

If the outer package is damaged in transit, do not sign for the shipment.  Refuse delivery and contact customer service immediately.   Once you have received and signed for the package, the shipping company and WAMHomeCenter.com are released from any responsibility for damage and all damage claims will be denied, so it is essential to inspect the package thoroughly.